Privacy Notice

  1. This Privacy Notice relates to Hampshire Downs Fine Cider Company, trading as Chalkdown Cider.

  2. We rely on the following legal bases for collecting your data:

    • Consent. We can collect and use your data with your consent. For example when you request to receive email newsletters from us.

    • Contractual obligations. We may need to collect your data to fulfil our contractual obligations. For example we will need to ask for your address when you place an order with us so that we can ship the order to you.

    • Legitimate Interest. To help us provide you with a better service from us.

  3. When we collect your data:

    • When you enter information about yourself into our databases via our website.

    • When you purchase product from us.

    • When you engage with us on social media.

    • When you write to, email or call us.

    • When you enter any competitions run by us.

    • When you comment on or review our services.

    • When you sign up to receive newsletters from us.

  4. The data that we collect:

    • Your name, address, email address and social media contact information.

    • Payment card information.

    • Information gathered by the use of cookies in your web browser.

    • Your communications with us.

  5. How we use your personal data:

    • To process any orders that you place by using our website, in person, by email, or by telephone.

    • To respond to your communications with us.

    • To provide better service to you in the case of a communication that may have failed (e.g. a telephone call or attempted order that was interrupted).

    • To protect our business from illegal activities.

    • With your consent to keep you informed of relevant information about our business.

    • To comply with our legal obligations.

    • To improve your customer experience when using our website.

  6. How long we keep your data:

    • The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. In the case of services we use from third parties that process your data (e.g. Payment processors) it depends also on how long these third party systems hold this data.

    • The retention period for information gathered by Cookies is laid out separately at the bottom of this notice.

  7. Who we share your personal data with:

    • We sometimes share your information with trusted third parties. For example couriers who deliver your orders, or payment companies who process your payments.

    • We provide them only with the information they need to perform their specific services.

    • We share data only with reputable third parties who we are confident will respect your privacy at all times. In particular we share information with:

      • Stripe and Paypal for processing of payments;

      • Squarespace for processing of orders;

      • Squarespace and Mailchimp for maintaining newsletter circulation lists;

      • Our couriers APC and Palletways for delivering your orders.

  8. Your rights over your personal data:

    • Access to the personal data we store about you.

    • Correction of inaccurate personal data.

    • Deletion of data we store about you, once the purpose for which we hold the data has come to an end.

    • That we stop direct marketing to you.

    • You may withdraw a prior consent for us to use your personal data.

    • In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We will do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

  9. Contacting the Regulator.

    • If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

    • You can contact them by calling 0303 123 1113.
      Or go online to www.ico.org.uk/concerns (opens in a new window).

  10. Cookies:

    • Cookies are small pieces of data that websites store on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features. We use cookies to help our site run effectively and provide the best experience for our visitors. In this guide, we’ll describe the cookies we place on your browser.

    • Our website is hosted by Squarespace. Squarespace uses some necessary cookies because they allow visitors to navigate and use key features on our site. Squarespace also use Analytics and Performance cookies to collect information about how visitors interact with our website:

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